Your information, clearly explained
When you send an enquiry, you trust City Home Studio Ltd. with personal details. This UK GDPR privacy notice explains what we collect, how we use it and when we remove it. An enquiry does not subscribe you to marketing.
Last updated: 21 February 2025
Your enquiry stays an enquiry.
01 / Information
City Home Studio Ltd. is the data controller for personal information you submit through this website or share when discussing a home office project in Cardiff and the Vale.
Only what we need.
02 / Use and retention
We use enquiry details to respond, arrange a site survey, prepare a quotation and, where you proceed, plan and deliver design or installation work. We also keep the records required for accounting.
The short version: We use your details for your enquiry or project, keep them only as long as needed, and do not sell them or share them for third-party advertising.
Before a contract, we may use your information to take steps you request, such as discussing a layout or preparing a quote. If you appoint us, we use it to carry out the agreed work. We may also rely on our legitimate interests to answer enquiries and keep project records organised.
We keep enquiry details while the conversation is active and normally for up to 12 months after our last contact if no project goes ahead. Project and financial records are kept for the period required by tax and accounting rules, usually six years after the relevant accounting period. We then securely delete or anonymise them.
No sale. No ad sharing.
We may use trusted providers for website hosting and business email where needed to handle your enquiry. They must protect the information they process for us and use it only to provide their service.
03 / Your choices
We use reasonable technical and organisational safeguards to protect information submitted to us. No online transmission is completely secure, so please avoid sending sensitive details that we have not asked for.
You have clear rights.
You can ask for a copy of your personal information or request that inaccurate details are corrected.
You can ask us to delete information or limit how we use it. Some records must be kept where the law requires it.
You can object to processing based on legitimate interests. We will review your request and explain if we have a lawful reason to continue.
Contact us using the details below. We may ask for information to confirm your identity before responding, and we aim to reply within one month.
If you are unhappy with how we have handled your information, please contact us first so we can look into it. You can also raise a concern with the Information Commissioner's Office at ico.org.uk.
Ask a data question04 / Cookies and contact
Ask us directly.
For a privacy question, a copy of your information or a request to remove details, contact City Home Studio Ltd. using one of the routes below. Website use is also covered by our website terms.